1. Who we are
Loyal Reward is a rewards and engagement platform that may provide activities such as reward videos, games, referrals, missions, promotions, creator-submitted content, wallet services and other features described in the app.
Controller / Developer
Legal entity: [YOUR LEGAL ENTITY NAME]
Privacy contact: [YOUR PRIVACY EMAIL]
Website: https://loyalreward.nirvra.com
2. Information we may collect
- Account data: name, email, phone number, login credentials and account identifiers.
- Profile data: avatar/profile information and preferences that you choose to provide.
- Wallet & reward data: coin balances, reward events, referral activity, game results, redemptions and related ledger records.
- Payment data: order IDs, payment status, transaction references and limited billing information needed to reconcile transactions. Payment credentials are processed by the applicable payment provider.
- Verification data: information and documents you submit for KYC or fraud-prevention checks, when required.
- User-submitted content: URLs, titles, metadata and other information connected to videos or other content you submit for review.
- Technical data: IP address, device/browser information, timestamps, app version, diagnostic and security logs.
3. How we use information
- Provide, operate and improve Loyal Reward features.
- Authenticate accounts and maintain sessions.
- Credit rewards and maintain accurate wallet and ledger records.
- Process or reconcile payments, refunds and related disputes.
- Review submitted content before publication and enforce platform rules.
- Prevent fraud, abuse, replay attacks, duplicate rewards and unauthorized access.
- Provide support, security notices and important service communications.
- Comply with applicable law, lawful requests and accounting obligations.
4. Payments & third parties
Loyal Reward may use third-party service providers for payment processing, advertising, analytics, communications, hosting or content delivery. These providers may receive the minimum information needed to perform their services and may process data under their own terms and privacy documentation.
For payment transactions, Loyal Reward is designed to rely on server-side verification and provider webhooks rather than treating a browser-side success message as proof of payment.
5. Rewards, advertising & videos
Some activities may involve rewarded advertising or watching approved videos. Reward eligibility may depend on server-side verification, required watch time, daily limits, campaign rules and fraud controls.
Users may submit YouTube, Instagram or Facebook video URLs. Submitted content may remain hidden until reviewed and approved by Loyal Reward administrators. Published content can be removed or unpublished when required.
6. User-generated content
Where Loyal Reward allows user-submitted content, we may review submissions for policy compliance, reward eligibility and safety. Users should only submit content they are authorized to share.
Published user-generated content may be reported or blocked through available in-app moderation controls, and reported content/accounts may be reviewed and acted upon in a timely manner.
7. Cookies, storage & similar technologies
The website may use cookies or similar storage for authentication, security, preferences and essential functionality. Analytics or advertising technologies may also be used when enabled and legally permitted. You can control some browser-level storage through your browser settings.
8. Security
We use reasonable administrative, technical and organizational measures designed to protect accounts and data, including HTTPS, authenticated access controls, CSRF defenses, rate limiting, audit logs and transaction/idempotency controls for sensitive reward and payment operations.
No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
9. Retention
We retain information for as long as reasonably necessary to provide the service, maintain transaction and ledger integrity, prevent fraud and abuse, resolve disputes, comply with legal or accounting obligations, and enforce our terms. When information is no longer required, it should be securely deleted or anonymized, subject to lawful retention requirements.
10. Account deletion & data deletion
You can request deletion of your Loyal Reward account and associated personal data using the Delete Account page and, where available, from inside the app.
Some limited records may need to be retained for legitimate reasons such as fraud prevention, payment reconciliation, legal compliance, disputes or accounting. Any retained information should be limited to what is necessary and protected accordingly.
11. Children
Loyal Reward is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review and take appropriate action.
12. Your choices
- Update account information where the app provides editing controls.
- Request account/data deletion.
- Manage browser permissions and notifications at the device/browser level where applicable.
- Contact us regarding privacy questions or rights available under applicable law.
13. Changes to this policy
We may update this Privacy Policy when the service, legal requirements or data practices change. The updated version will be posted with a revised “Last updated” date.
14. Contact
For privacy questions, deletion requests, or concerns about data handling:
Email: [YOUR PRIVACY EMAIL]
Support: [YOUR SUPPORT URL OR EMAIL]